General inquiries

For questions about account management, billing, product capabilities, or partnerships with Emeju, reach out to our support team at [email protected]. Providing comprehensive context helps us assist you quickly and accurately.

• Account setup, access, and permissions
• Billing, invoices, and pricing questions
• Product features, usage guidance, and roadmap inquiries
• Partnership opportunities, integrations, and co-marketing
• Policy, terms, and compliance questions

Developer submissions

Developers and partner teams seeking to publish integrations, apps, or plugins with Emeju should submit inquiries to [email protected]. Use the subject line “Developer Submission: [Your Company Name]” and include the following:

• Company name and primary contact
• Concise description of the integration or app, including use case
• Technical documentation, API references, authentication flow, and sandbox details
• Security considerations and data handling overview
• Timeline, milestones, and requested support

All developer submissions are reviewed by our partnerships and platform teams. An initial acknowledgement is typically provided within 1–2 business days, with a full review timeline communicated if additional information is required.

Response times

We are committed to timely, transparent communication. Typical expectations are:

• General inquiries: responses within 1 business day (excluding weekends and holidays).
• Developer submissions: acknowledgement within 1–2 business days; full review within 3–5 business days.
• Urgent issues: mark the email as “Urgent” in the subject line; we triage as a priority and respond as quickly as possible.